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  • Changing your e-mail password

    If you forgot your email password it is easiest to just reset it in from inside your hosting control panel. Your e-mail password is NOT your hosting control panel password. Here are the instructions o...

  • Can not SEND E-Mail (enable SMTP Authentication)

    1) Setup Outlook 2013 2) Set Up Outlook 98/2000 3) Set Up Outlook XP 4) Set Up Netscape Mail 5) Set Up Eudora 6) Set Up Outlook Express (Mac)               Outlook 2013  From the File menu, select Inf...

  • Creating an E-Mail Forward

    Understanding Mail Forwards Mail forwards redirect all mail sent to the mail forward e-mail address to other e-mail addresses.   Creating Mail Forwards To create a mail forward: Click New E-mail on th...

  • Can I use Helping Host to send spam?

    NO! We define spam to be mass, unsolicited messages (i.e. junk mail on the internet). Accounts which send spam will be immediately terminated, and will be charged theft of service fines....

  • Creating an E-Mail List

    Creating Mailing Lists To create a mailing list: Select Mail Info in the Mail Info menu. On the mail domain controls page click New Mailing List Create the mailing list using the form that appears: E-...

  • Can not find or connect SMTP Server

    Your ISP may be blocking the default outoing port 25, so you'll need to change it. If you're using Outlook Express: 1) Go to Tools / Accounts 2) Select your email account, and click Properties 3) Go t...

  • Creating an E-Mail address or E-Mail Account

    Login to your hosting control panel as usual here: https://www.helpinghost.com/customer-care/old-login.html Once logged in, click on e-mail as shown in this image: On the next page, choose the domain ...

  • Archiving your email to your computer

    If you would like to have a permanent copy of all your email on your computer or like to reduce the size of your mailbox here is one explanation on how to do that. We suggest to use a tool called Mail...